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FAQs

YOU MIGHT HAVE SOME QUESTIONS TO ASK, LET US TRY TO ANSWER THEM FOR YOU:

 

TO WHICH COUNTRIES DO WE DELIVER RIGHT NOW?

FOR NOW WE ARE ONLY ABLE TO SHIP WITHIN THE UNITED STATES 🇺🇸

- OUR WAREHOUSE IS LOCATED IN THE MIDDLE OF THE US (NEAR TO CHICAGO).

IN THE FUTURE WE ARE PLANNING TO EXPAND TO CANADA AND MEXIKO.

 

WHICH CARRIER DO WE USE FOR TRANSPORTATION?

WE HAVE PARTNER CONTRACTS WITH UPS, FEDEX AND DHL EXPRESS.
WE DONT SHIP WITH USPS !

 

DO WE GIVE OUR CUSTOMERS A TRACKING NUMBER?

OF COURSE WE DO, RIGHT AFTER YOUR ORDER IS PICKED AND PACKED YOUR TRACKING NUMBER WILL BE AUTOMATICALLY SENT BY EMAIL.

 

HOW FAST WILL WE SEND OUT YOUR ORDER?

ORDERS ARE PROCESSED WITHIN 24HOURS AFTER ORDER CONFIRMATION, AT PEAK TIMES FOR EXAMPLE ON CHRISTMAS IT CAN TAKE UP TO 48HOURS - WE ARE ALWAYS DOING OUR BEST TO BE AS FAST AS A LIGHTNING ⚡️

 

WHICH DELIVERY SPEED CAN WE PROVIDE?

WE CAN OFFER YOU TWO WAYS OF DELIVERY SPEED:

THE FIRST ONE IS THE BASIC DELIVERY METHOD, SHIPPING TIME BETWEEN 5-7 WORKING DAYS WITH ONE OF THE CARRIERS MENTIONED ABOVE. 

THIS METHOD IS FREE FOR ALL ORDERS OVER 60$ US DOLLARS, FOR ORDERS UNDER 60$ US DOLLARS WE CHARGE A FIX FEE OF 9,99$ US DOLLARS.

THE SECOND DELIVERY METHOD IS AN EXPEDITED METHOD, SHIPPING TIME BETWEEN 1-2 WORKING DAYS WITH ONE OF THE CARRIERS MENTIONED ABOVE.

FOR THIS METHOD WE WILL CHARGE ADDITIONAL 15$ US DOLLARS PER ORDER, NO MATTER HOW BIG OR SMALL YOUR ORDER IS.

FOR OUR GREAT CUSTOMERS WHO ORDER FOR MORE THEN 150$ US DOLLARS - FREE EXPEDITED SHIPPING IS ALWAYS INCLUDED.

 

WHICH COSTS ARE COVERED IN THE PRODUCT COSTS?

WE ARE HAPPY TO TELL YOU THAT THE PRICE OF THE PRODUCTS YOU SEE IS THE END SALES PRICE.

WE TAKE CARE OF YOUR SALES TAXES AND THE TAXES ARE ALREADY INCLUDED.

YOU ALSO DONT NEED TO PAY CUSTOMS OR ANYTHING ELSE BECAUSE WE ALREADY DEALED WITH THE FDA AND THE US CUSTOM SERVICE WHILE IMPORTING THE GOODS TO THE UNITED STATES 🇺🇸.

FOR US ITS VERY IMPORTANT THAT YOU HAVE A GREAT SHOPPING EXPERIENCE, WITH FAST SHIPPING, HIGH QUALITY GOODS AND NO SURPRISES OR CHARGES FEES ON YOU DOOR.

WE WANT YOU TO BE A HAPPY CUSTOMER - SO LET US DEAL WITH THE REST 🙃

 

WHAT HAPPENS IF I PLACE MY ORDER BUT THE ITEM IS OUT OF STOCK? 

 

THE GOOD NEWS IS, IF YOU PLACED YOUR ORDER AND WE HAVE BEEN ON STOCK, YOU WILL RECEIVE YOUR ORDER EXACTLY HOW YOU PLACED IT.

WHEN ONE OF OUR PRODUCTS GETS OUT OF STOCK THERE IS NO POSSIBILITY TO PLACE AN ORDER - OUR SHOP SYSTEM AUTOMATICALLY SETS A LIMIT TO ORDER.

WE ARE WORKING 24/7 TO PROVIDE OUR WAREHOUSES WITH INVENTORY, SOMETIMES CUSTOMS AND THE TRANSIT TAKE A BIT LONGER IN FACT OF THE CORONA (COVID 19) PANDEMIC.

 

WHAT ABOUT THE BEST BEFORE DATE ON THE PRODUCTS?

 

WE ARE ALWAYS SENDING "FRESH" INVENTORY INTO OUR WAREHOUSES, AND IN FACT OF A HIGH SALES VOLUME WE CAN GUARANTEE YOU THAT YOU WILL ALWAYS RECEIVE PRODUCTS WHICH HAVE A EXPIRATION DATE IN THE FUTURE.

 

WHAT HAPPENS WHEN MY PRODUCTS ARRIVE IN BAD CONDITION?

 

WE PICK AND PACK OUR ITEMS VERY CAREFULLY AND GOOD PREPPED IN BOXES TO AVOID ANY TRANSPORTATION DAMAGES. 

OUR GOAL IS ALWAYS TO HAVE A HAPPY CUSTOMER, IF SOMETHING HAPPENS TO YOUR ORDER PLEASE LET US KNOW, SEND US SOME PICTURES OF THE CONDITION AND WE WILL FIND A SOLUTION.

 

 

IF YOU HAVE ANY FURTHER QUESTIONS, PLEASE FEEL FREE TO CONTACT US ANYTIME, WE WILL RESPONSE WITHIN 24 HOURS OF YOUR INQUIRY.